Frequently Asked Questions
We take pride in every order, and this means we process your
order with quality. The time frame for your product to arrive includes processing
and shipping. First, we verify your order, pull it from our inventory, and then
we package your product. This takes approximately 3 business days. Next, the
product is shipped to you (or to the exact address you provided in the order).
You can expect to receive your package in approximately 1 to
2 weeks or 7 to 14 business days after the date your order was placed – in most
cases sooner. If there are severe weather conditions in your area, please
expect delays. For details, please see our Shipping Policy. You can even track
the progress of your order by using our TRACK YOUR ORDER app located in
the home page and footer menus.
Unfortunately, we do not take all international orders. However, we
will announce soon when we are ready to ship to more international customers. We currently ship to the United States, Europe, Australia, and Canada.
Feel free to subscribe to our site to keep up with us and/or email us at info@iShop.cool for inquiries regarding international shipping.
After you place your order, we will email you an Order Number.
After you receive this email, click on TRACK YOUR ORDER in the menu of our home page or in the footer.
Enter your Order Number and/or your email address. Next, you will see information
that will show you the delivery progress of your product. Feel free to bookmark
this page or re-visit this page at any time to track the status of your order.
We’ve included this convenient service for you to track your shipment anytime.
We pay for shipping because we appreciate our customers, and we
want your buying experience to be simple, easy, and enjoyable. We’ve also
included Shipping Insurance for a small fee to insure against any lost
or stolen packages. This fee is completely optional but it is our way to show
you that we are committed to your experience from start to finish. Also, we
have good rates with most of our carriers and manufacturers, allowing us to
typically use UPS, USPS, FedEx, and DHL to deliver our products to you.
We accept Visa, Mastercard, American Express, Discover Card, and
Stripe. Soon, we will offer PayPal, Apple Pay, Google Pay, Amazon Pay and
Facebook Pay as well.
If you need to return a product, simply visit our Return and
Refund Center. Follow the instructions on this page to enter information
about your order. If your request for a Return and Refund is APPROVED by us, we
will email you. Be sure to keep this email, which will state that your request
is APPROVED. Then ship your product(s) back to us following the exact steps provided.
You are responsible for shipping costs to return the product back to us;
however, there are no additional fees required. The steps are also listed in
our Return and Refund Center.
Once we receive your package, we will then notify you that your
refund will be processed within 15 days. We refund only the cost of the actual
product to you. We do not refund shipping costs, taxes, or fees associated to your
original purchase. We recommend that you check with your banking institution to
see when your refund will be credited or posted to your account. Please note,
not all requests will be APPROVED, so be sure to review our Return and Refund
Policy to learn how a product is ELIGIBLE for a return.
No, unfortunately, we do not offer exchanges. However, we may
offer you store credit in the form of a gift card or one-time discount.
However, feel free to contact us at info@iShop.cool if there is any issue with your product or
shipment upon arrival.
During the pandemic, our suppliers across the world have had to
increase shipping durations due to limited ground transportation and aircraft
carrier flights. However, we stay in close contact with our manufacturers to
monitor delays and operations. A typical package arrives within 7 to 14 days
after processing, or sooner; however, when infection rates are high with
Covid-19, this impacts nearly every segment in the supply chain and packages may
arrive 10 to 15 days after processing.
As communities learn how to prevent the spread of the virus,
carriers and suppliers are slowly returning to normal service levels. This also
means, delays in shipping during this time do not qualify your purchases for a
refund. However, if your product does not arrive at all, we will refund your
We do ask for your patience when there is an increase in
Covid-19 cases. Please know that we are committed to ensuring that you receive
your product from each carrier as soon as possible. To help, be sure to watch
your tracking emails and/or notifications from our tracking department. Overall,
we ask for your patience as we strive to ensure that you have a good experience
We carefully select the products from experienced, premium
manufacturers around the world including the United States, Europe, China,
Australia, and Canada. We also work with local agents to ensure that you
receive quality products and service. At times, we feature products from small
businesses as well, which helps support the local communities where they are
Thank you for your business. And contact us at info@iShop.cool if you have any additional questions.